Refund policy

We want you to love your Re3U experience. If something isn't right, we're here to help.

Return window7 daysFrom the day it is delivered
Condition DamagedIn its original packaging
Refund5–7 business daysAfter we receive and inspect it

01 / Returns

What can come back

  • Returns are accepted within 7 days of delivery.
  • Products must be unused, unopened and in their original packaging.
  • Opened or used products cannot be returned, for hygiene reasons.

02 / How to start a return

Two steps

  1. Email us at support@re3u.com with your order number and the reason for the return.
  2. Our team replies within 24–48 hours with return instructions.

03 / Refunds

Back to you

  • Once we receive and inspect the returned product, your refund is processed within 5–7 business days.
  • Refunds are credited to the original payment method.
  • Shipping charges are non-refundable.

04 / Damaged or defective

If it arrives wrong

If you receive a damaged or defective product, write to us within 48 hours of delivery with photos. We will arrange a free replacement or a full refund.

Why opened products can't come back. Skin and hair care is personal. For hygiene reasons, we cannot accept a product once it has been opened or used.

A question about a return?

Write to us with your order number and we will take it from there.

support@re3u.com